Clear terms for using the website and working with Aenta.

Service terms and conditions

These terms are a public summary. Each project should also have a written proposal, statement of work or service agreement. If there is a conflict, the signed project agreement takes priority.

Scope and changes

Aenta supplies only the services and deliverables described in the accepted proposal. New integrations, workflows, environments, usage volumes or requirements may require a written change to scope, timing and fees.

Fees, GST and payment

Fees, deposit requirements, milestones, expenses, GST treatment and payment dates must be stated in the project agreement. Overdue amounts may pause work after reasonable notice, subject to applicable law.

Client responsibilities

The client must provide timely access, accurate information, authorised instructions and a person able to review decisions. The client must have the right to supply all data, content, credentials and materials provided to Aenta.

Third-party services

Projects may depend on model providers, hosting, telephony, automation platforms and other third-party tools. Their availability, pricing, security and terms are controlled by those providers. Aenta will identify material dependencies before implementation where reasonably possible.

Testing, acceptance and maintenance

Acceptance criteria and testing responsibilities should be agreed before launch. Unless maintenance is included in the project agreement, updates caused by changed APIs, model behaviour, provider terms or client systems are separate work.

Intellectual property

Each project agreement should identify pre-existing materials, third-party components and new deliverables. Subject to payment, the client should receive the ownership or licence stated in that agreement. Third-party and open-source components remain subject to their own licences.

Confidentiality and security

Each party must protect the other party's confidential information and use it only for the project. Access should be limited to what is required, credentials should use appropriate security controls, and suspected incidents should be reported promptly.

Cancellation and termination

The project agreement should state notice periods, work completed to date, committed third-party costs, handover and data-return arrangements. Nothing in these terms limits a right that cannot lawfully be limited.

Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under the Australian Consumer Law. Services will be supplied with due care and skill and be reasonably fit for any agreed purpose where those guarantees apply.

Liability and disputes

Any limitation of liability must be set in the signed project agreement and reviewed for enforceability. The parties should first try to resolve a dispute through good-faith discussion, then mediation before court proceedings where appropriate.

Website terms of use

By using this website, you agree to use it lawfully and not interfere with its operation, security or other users.

Information, not advice

Website content is general information about AI systems and Aenta's services. It is not legal, financial, cybersecurity or professional advice for a specific business.

Accuracy and availability

Aenta aims to keep information current but AI tools and provider capabilities change quickly. Website content may be updated without notice and the site may occasionally be unavailable.

Intellectual property

Unless stated otherwise, Aenta owns or licenses the website copy, layout and original materials. You may view and share links for ordinary business use, but must not republish substantial material as your own.

Links and third parties

Links to third-party products or websites are provided for context. They do not imply endorsement, affiliation or control.

Privacy policy

Aenta follows the Australian Privacy Principles as a practical baseline, whether or not the small-business exemption applies. This section must be updated when the final form provider, CRM, analytics, hosting and AI subprocessors are chosen.

Information collected

• Identity and contact details supplied through an assessment or enquiry.
• Business information, workflow descriptions and materials supplied for a project.
• Technical logs such as device, browser, IP address and page activity if hosting or analytics records them.
• Call recordings or transcripts only where disclosed and lawfully collected.

Why information is used

• To respond to enquiries and assess whether Aenta can help.
• To scope, deliver, secure and support agreed services.
• To keep business and tax records and resolve disputes.
• To improve the website and services using appropriately limited data.
• To send marketing only where consent or another lawful basis exists.

Disclosure and overseas processing

Information may be disclosed to contracted providers needed for hosting, forms, communications, model access, telephony or delivery. Some providers may process data outside Australia. The final policy must name or describe likely countries and material subprocessors before launch.

AI model use

Client or enquiry information must not be sent to an AI provider unless the use is necessary, authorised and configured with appropriate privacy and security settings. Sensitive information should be excluded unless specifically assessed and agreed.

Security and retention

Aenta will use access controls, least-privilege permissions, appropriate authentication, backups and deletion practices proportionate to the information held. Information should be retained only while needed for the purpose, legal records or an agreed project requirement.

Access, correction and complaints

You may request access to or correction of personal information, or make a privacy complaint, using [CONTACT METHOD]. Aenta will respond within a reasonable period and explain available escalation options, including the Office of the Australian Information Commissioner where applicable.

Data breaches

Suspected breaches will be contained, investigated and assessed. Where the Notifiable Data Breaches scheme applies and an eligible breach is likely to cause serious harm, affected individuals and the OAIC will be notified as required.

Cookie policy

As currently built, the website does not intentionally set non-essential analytics or advertising cookies. It loads Google Fonts, which involves a request to a third-party service.

If analytics, embedded scheduling, chat, advertising or session-recording tools are added, Aenta should update this policy, identify each category and provide an appropriate consent or preference mechanism before the tools load where required or adopted as best practice.

Cookie categories

• Essential: required for security, forms or basic site operation.
• Preferences: remember choices made by a visitor.
• Analytics: measure how the site is used.
• Marketing: support advertising or cross-site measurement.

Visitors can also manage cookies through their browser. Blocking essential storage may affect site functions.

AI services and responsible-use policy

Aenta designs AI systems to support people, not remove accountability. The project agreement must identify the role, data, permissions, testing, human review and escalation rules for each system.

Core safeguards

1. Start with a defined business outcome and accountable owner.
2. Assess foreseeable harm, privacy, security and misuse risks.
3. Use the minimum data and access required for the role.
4. Test normal cases, edge cases and safe failure paths.
5. Keep human approval for consequential, sensitive or public actions.
6. Monitor performance, incidents and material changes after launch.

Outputs and decisions

AI output may be incomplete or incorrect. Clients remain responsible for reviewing outputs and for decisions, communications and actions taken through their systems. Aenta does not promise fully autonomous or error-free operation.

Voice agents and transparency

Callers should not be misled about interacting with AI. The implementation should include an appropriate introduction, consent and recording disclosures where relevant, plus clear transfer rules for sensitive, unusual or high-impact calls.

Prohibited or restricted uses

Aenta will not knowingly build systems intended for unlawful discrimination, deception, unauthorised surveillance, unlawful collection of personal information, evasion of consent, impersonation, harmful manipulation or decisions that legally require qualified professional judgment without appropriate oversight.

Marketing communications

Aenta should send commercial email, SMS or instant messages only with consent or another basis permitted by the Spam Act 2003. Messages must accurately identify the sender, include current contact details and provide a clear, functional unsubscribe method.

Unsubscribe requests should be honoured within five working days. Submitting an assessment request does not by itself add a person to a general marketing list.

Accessibility statement

Aenta aims for the website to be usable with keyboards, screen readers, zoom and reduced-motion settings, and to maintain readable contrast and meaningful labels.

If you encounter an accessibility barrier, use [CONTACT METHOD] and describe the page and task. Aenta will provide the information in a reasonable alternative format where possible and use the feedback to improve the site.