Route and follow up enquiries
Capture an enquiry, add it to the right system, assign an owner and keep follow-up moving until a person needs to reply.
AI automation for small business
Make routine work move without you.
Connect the tools you already use around a stable trigger, clear rules and human handling for exceptions.
- Built around your existing tools
- Human handoffs for exceptions
- Documented and handed over
Where time disappears
Leads
Operations
Reporting
Delivery
Remove the handoffs that keep pulling people back into the process.
The best first automation is usually not the flashiest. It is the small, frequent workflow that moves information between people and tools all week.
Keep records current
Move approved information between forms, inboxes, project tools and customer records without another round of copying and checking.
Prepare the weekly picture
Collect the right numbers, flag missing data and deliver a consistent report before the meeting begins.
Start onboarding cleanly
Create folders, tasks, documents and internal notifications when a customer or client reaches the agreed starting point.
Use the lightest system that works
Not every process needs an AI agent.
When the path is predictable, a focused automation is usually faster to understand, easier to test and simpler for the team to own.
When the work needs interpretation, tool use and judgment across several steps, an agent may be the better fit. Aenta starts with the operation and recommends the smallest useful build.
The rules are known
A clear event starts a clear sequence, with defined exceptions and handoffs.
The path changes with the work
The system needs context, interpretation and a choice of tools to reach the outcome.
Good fit
Automation works best when the process is useful, frequent and understood.
A good first build
- Happens often enough to keep costing time.
- Follows rules the team can explain.
- Uses tools you expect to keep.
- Has a clear owner and a visible outcome.
Not ready yet
- The process changes every time it runs.
- Nobody agrees on the correct workflow.
- The source data is incomplete or unreliable.
- The goal is to remove people from decisions that still need judgment.
The offer
A scoped automation build your team can actually run.
We choose one valuable workflow, build it around the tools already in the business and leave you with a tested system, clear ownership and a practical handover.
- 01A mapped workflow with inputs, rules, exceptions and approval points.
- 02The automation built and connected to the agreed tools.
- 03Testing against normal cases, edge cases and safe failure paths.
- 04Documentation, team training and a clear handover.
Scope and price are confirmed after the assessment. You will know what is being built, what it needs access to and how success will be measured before you approve the work.
- 01
Understand the constraints worth tackling
See where the work starts, who touches it, where it breaks and what that friction costs.
- 02 / Connect
Build the path
Link the minimum tools and data required to move the work.
- 03 / Test
Prove the handoffs
Run normal and unusual cases before the system goes live.
- 04 / Transfer
Leave it with you
Train the team and document how to run, review and change it.
The measurable outcome
See exactly what the workflow removes from the week.
Every build begins with the current process and an agreed definition of a worthwhile result.
[X] → [Y] touchesManual steps required each time the workflow runs
[X] min → [Y] minElapsed time from trigger to completed handoff
[X] hrs/weekTeam time expected to return at current volume
Targets come from your baseline and actual workflow volume. Bracketed figures are placeholders, not Aenta performance claims.
FAQ
Before you connect the workflow.
The build includes normal cases, edge cases and a safe failure path. When the workflow cannot complete reliably, it should stop, record what happened and hand the work to the agreed owner rather than guessing.
Often, yes. The assessment checks the tools, available connections, data quality and access requirements before anything is scoped. If a reliable connection is not available, Aenta will explain the limitation before recommending a build.
Your team receives documentation, training and clear ownership at handover. Any ongoing monitoring or maintenance needed for the selected tools is agreed in the scope before the build begins.
Start with the bottleneck
Show me the process that keeps coming back to your team.
Request a personal assessment. Aenta will look at the workflow, the tools involved and whether an automation is the right way to buy back time.
Assess This Workflow